1. Overview and scope
Ningbo Songrock Tech Co., Ltd. (“Songrock”, “we”, “us”, or “our”) respects your privacy. This Privacy Policy describes how we handle personal information through songrock.com, our inquiry forms, catalog and video requests, and related communications.
Songrock is the data controller responsible for the personal information described in this policy. This policy applies to website visitors, prospective customers, customer representatives, suppliers, and other business contacts. It does not cover third-party websites or services that operate under their own privacy notices.
2. Information we collect
Information you provide
- Contact and business information, such as your name, company or brand, email address, telephone or WhatsApp number, country, and job-related details.
- Inquiry and project information, such as product type, target output, application, materials, voltage, production speed, mold or machine requirements, delivery expectations, and other technical specifications.
- Files and materials you choose to send, including drawings, samples, photographs, specifications, catalogs, or other project documents.
- Communications with us, including messages, quotation requests, support questions, and feedback.
Information collected automatically
When you use our website or submit a form, our systems may record technical and usage information such as your IP address, browser and device information, referring page, pages visited, submission time, clicked button, form identifier, and security or delivery logs. We use this information to operate the website, protect it from abuse, diagnose errors, and maintain reliable inquiry records.
3. How and why we use personal information
- Respond to inquiries and provide requested videos, catalogs, technical information, quotations, feasibility reviews, or support.
- Assess product, mold, component, and automation requirements and prepare suitable commercial or engineering proposals.
- Communicate about projects, orders, production, testing, delivery, after-sales service, and customer relationships.
- Operate, secure, troubleshoot, and improve our website, forms, email delivery, and internal records.
- Prevent fraud, spam, misuse, and security incidents, and enforce our rights.
- Comply with applicable legal, tax, accounting, export, sanctions, and regulatory obligations.
- Send marketing or product updates where permitted by law and, when required, with your consent. You may opt out at any time.
Depending on the context and applicable law, we process personal information to take steps at your request before entering into a contract, perform a contract, comply with legal obligations, pursue legitimate business interests that do not override your rights, or act with your consent. Where we rely on consent, you may withdraw it at any time without affecting earlier lawful processing.
4. Cookies, logs, and embedded services
Our website and hosting environment may use essential cookies, server logs, caching, and similar technologies needed for security, administration, performance, form submission, and basic site operation. We do not currently use the website to sell personal information or run interest-based advertising.
Some pages include or link to services operated by third parties, including YouTube video players, Google Maps, WhatsApp, LinkedIn, Facebook, Instagram, and other external platforms. When you load an embedded service or follow an external link, that provider may receive your IP address, device information, and interaction data and may use cookies under its own privacy policy. Your use of those services is governed by the relevant provider’s terms and privacy practices.
5. How we share information
We do not sell personal information. We may disclose information only as reasonably necessary to:
- Our authorized employees and teams responsible for sales, engineering, production, quality, logistics, finance, legal, and customer support.
- Hosting, website, cybersecurity, email, cloud storage, communications, and other service providers acting for us under appropriate obligations.
- Manufacturing, logistics, inspection, professional, or commercial partners when needed to evaluate or fulfill your request and subject to appropriate confidentiality controls.
- Government authorities, courts, regulators, professional advisers, or other parties when required by law or necessary to protect rights, safety, and security.
- A buyer, investor, or successor in connection with a merger, financing, restructuring, sale, or transfer of all or part of our business, subject to appropriate safeguards.
6. International data transfers
Songrock is based in China and serves customers internationally. Your information may therefore be processed in China and in other countries where our service providers or project partners operate. Privacy laws in those locations may differ from those in your country. Where applicable law requires it, we use appropriate contractual, organizational, and technical safeguards for international transfers.
7. Retention and security
We retain personal information only for as long as reasonably necessary for the purposes described in this policy. The period depends on the nature of the inquiry or project, whether a business relationship or order follows, legal and accounting requirements, warranty or dispute periods, security needs, and the need to maintain appropriate business records. When information is no longer needed, we take reasonable steps to delete, anonymize, or securely isolate it.
We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, alteration, disclosure, loss, or misuse. No internet transmission or storage system is completely secure, so we cannot guarantee absolute security. Please do not submit unnecessary sensitive personal information through website forms.
8. Your privacy rights
Depending on your location and applicable law, you may have rights to request access to, correction of, deletion of, or restriction of your personal information; object to certain processing; withdraw consent; request data portability; or lodge a complaint with a competent data protection authority. You may also opt out of marketing communications at any time.
To exercise a right, email info@songrock.com with the subject “Privacy Request” and describe your request. We may need to verify your identity and authority before responding. We will not discriminate against you for exercising applicable privacy rights.
9. Children’s privacy
Our website is intended for business and professional audiences and is not directed to children. We do not knowingly collect personal information from children through this website. If you believe a child has provided personal information to us, please contact us so we can review and delete it where appropriate.
10. Automated decision-making
We do not use website inquiry information to make decisions based solely on automated processing that produce legal or similarly significant effects. Commercial and engineering requests are reviewed by our personnel.
11. Third-party links
Our website may contain links to websites and services we do not control. We are not responsible for their content, security, or privacy practices. Please review the privacy notice of each third-party service before providing information to it.
12. Changes to this policy
We may update this Privacy Policy to reflect changes in our website, services, business practices, or legal requirements. We will post the revised policy on this page and update the “Last updated” date. Material changes may be communicated through additional reasonable means where required by law.
13. Contact us
Ningbo Songrock Tech Co., Ltd.
Company address: No. 148 Tongda Road, Haishu District, Ningbo, Zhejiang, China
Factory address: No. 16 Lanlin Road, Linshan Town, Yuyao, Zhejiang, China
Email: info@songrock.com
Website: https://songrock.com/