A Story of Songmile & Customer A from South American

The origin of the story is fixed on a cross-border business call in December 2023. Customer A, a high-quality physical factory in South America, learn about our products through our website.  Customer A has been producing plastic products such as trigger sprayers and lotion pump dispenser on a regular basis for a long time and has already established a scale. At that time, they faced dual core development pain points: The first, high raw material costs and excessively high production costs; The second, the efficiency of foreign assembly machines is low, and labor costs are too high; The third is the South American region is increasing subsidies for local production and assembly of products. Under multiple urgent needs, customer A approached us. After a brief phone conversation, we agreed to have a face-to-face meeting in our factory the next day.

We first gathered project, technical, and business personnel for a meeting, and ultimately locked in “ A new localized production model that combines semi-finished product matching with fully automated professional assembly machines ”. The customers were very excited, and this was exactly the cooperation model they wanted!

So the customer visited our factory and production assembly line to understand the entire production and delivery process. After returning home, our first order was signed in February 2024! For our first collaboration, there were some difficulties in the integration of the machines and products. Finally, we entered the end of the order period in July, and we invited customers to the factory to inspect the machines and assemble their products on site! After acceptance, the customer was very satisfied and returned to China to order many semi-finished components and assembly machines. The transaction volume in 2024 alone reached 3.2 million US dollars.

In order to gain a deeper understanding of our customers, we departed from South America in April of 2025, flew across half the world, and arrived at their factories. After the meeting, we provided on-site guidance to the client on some machine operations and optimized machine debugging. At the same time, it has deepened our understanding of our customers. It turns out that their demand for assembly production is far beyond the local area, permeating throughout South America! Our cooperation scope has expanded again.

By 2025, our transaction volume reached 3.5 million US dollars with 65 orders. Interactions with customers are also more frequent. All of our machines and products undergo debugging and acceptance before shipment, and our customers have reached a deep cooperation with us.

In 2026, we have upgraded to an S-level strategic partner with more categories of cooperation. Assist clients in expanding their South American market and establishing factories in neighboring countries. The number of new projects continues to increase, and we are growing and winning together with our clients. At the same time, we have accumulated more experience and will provide new cooperation models for more clients.